Cost vs. Price
Considerations when buying a sophisticated simulation software package
When buying a car, the key requirement in mind is that the vehicle can get you where you need to go. The rest of the details are optional. When buying a sophisticated piece of software such as ours, the requirement is the same – you want to get your problem solved in the way that you need it to go. You want the most accurate data. On time. In the most efficient way.
When you buy a new software package, your engineering team will dedicate many hours to master the tool. You want to get your problem solved, but not every piece of software will do that properly. Not every piece of software will provide you with accurate data.
With all the engineering time dedicated to learn how to use the new software, the last thing you want is to have a problem and get to a point where there is nowhere to go, and nowhere to call. The Opportunity cost and engineering time should be always considered when deciding to buy a high-level piece of software.
INTEGRATED offers your company the highest level of technical support in the industry at a very personal level, so you can trust that we will get you your analysis results and fully utilize a team that works behind the scenes to make that happen.
Live technical support hours are 8 a.m. to 5 p.m. Central Time, Monday through Friday, excluding Canadian holidays. If you need to verify CST time, you can check here.
In order to expedite technical support, please be in front of your computer with your INTEGRATED program running before you call.
Please include your company name, phone number, program release version and key number (SK/NPU…) with all correspondence.
If confidentiality is an issue, contact your INTEGRATED Engineering Software Account Representative to discuss a non-disclosure agreement.
Requesting Support
To create a support ticket, login to the Support Request form. The form includes a file upload option. Please upload all relevant files in a zip file to include with the request.
To have all the technical details on the form filled in for you, begin from within the program using Help>Support… then click on the Request Support link.