INTEGRATED Engineering Software understands that the process of designing devices involving electromagnetic and particle trajectory analysis is very refined. There are many aspects of the design process that require not just the right tools, but also support by the experts; those who know the details and interact with many customers, solving a variety of problems every day.
Technical Support is one of the highest priorities at INTEGRATED Engineering Software. We offer the highest level of customer service and support in the industry. Starting with your very first contact, our professional team is available to fully discuss your design needs. Your INTEGRATED program comes with a one-year full-service maintenance package including software updates and technical and application support via phone, email and documentation. Additional support services such as custom software development, workshops and seminars are also available.
In order to expedite technical support, please be in front of your computer with your INTEGRATED program running, with below info.
- your company name
- phone number
- program release version and key number (SK/NPU…) with all correspondence
If confidentiality is an issue, contact your INTEGRATED Engineering Software Account Representative to discuss a non-disclosure agreement.
1\ Create Ticket
Login to the Support Request form. The form includes a file upload option. Please upload all relevant files in a zip file to include with the request.
2\ By Phone
Live technical support hours.
Monday through Friday 8 a.m. to 5 p.m. Central Time, excluding Canadian holidays