Comprehensive customer service
INTEGRATED Engineering Software understands that the process of designing devices involving electromagnetic and particle trajectory analysis is very refined. There are many aspects of the design process that require not just the right tools, but also support by the experts; those who know the details and interact with many customers, solving a variety of problems every day.
Technical Support is one of the highest priorities at INTEGRATED Engineering Software. We offer the highest level of customer service and support in the industry. Starting with your very first contact, our professional team is available to fully discuss your design needs.
Your INTEGRATED program comes with a one-year full-service maintenance package including software updates and technical and application support via phone, email and documentation. Additional support services such as custom software development, workshops and seminars are also available.
Our technical team is staffed with highly trained professionals – with Masters and PhD degrees – who work hand-in-hand with our customers. They utilize the most up-to-date testing and benchmarking methods and are constantly reviewing programs and documentation for fine-tuning.
If you encounter any problems that are not easily solved by the technical FAQ’s posted, please contact us, and one of our technical support staff will assist you. They can answer your questions about the software and work through your design to offer recommendations.
You can contact us by phone or email at: