Technical Support
Comprehensive customer service
Technical Support is one of the highest priorities at Integrated Engineering Software.
We offer the highest level of customer service and support in the industry. Starting with
your very first contact, our professional team is available to fully discuss your design needs.
Your INTEGRATED program comes with a one-year full-service maintenance package including software
updates and technical and application support via phone, email and documentation.
Additional support services such as custom software development, workshops and seminars are
also available.
INTEGRATED’s full-scale customer technical support is like having an extra person on your development staff.
Scientists and engineers from various disciplines who work hand-in-hand with the program
developers staff our technical support team. They utilize the most up-to-date testing and
benchmarking methods, and are constantly reviewing programs and documentation for fine-tuning.
If you encounter any problems that are not easily solved by
the technical FAQ's posted,
please contact us, and one of our technical support staff will assist you. They can answer
your questions about the software and work through your design to offer recommendations.
Technical Support hours are 8 a.m. to 6 p.m. Central Time, Monday through Friday,
excluding holidays. If you need to verify CST time, you can
check here.
If confidentiality is an issue, contact your Integrated Engineering Software Account
Representative, and they will be able to supply you with a non-disclosure agreement.
In order to expedite technical support, please be in front of your computer with your
INTEGRATED program running before you call.
Please include your company name, phone number, and program release version with all
correspondence.
You can contact us by phone at:
(+1) 204.632.5636
or e-mail us at any time at:
support@integratedsoft.com