Technical Support
Comprehensive customer service
Technical Support is one of the highest priorities at Integrated Engineering Software. We offer the highest level of customer service and support in the industry. Starting with your very first contact, our professional team is available to fully discuss your design needs.
Your INTEGRATED program comes with a one-year full-service maintenance package including software updates and technical and application support via phone, email and documentation. Additional support services such as custom software development, workshops and seminars are also available.
INTEGRATED’s full-scale customer technical support is like having an extra person on your development staff.
Scientists and engineers from various disciplines who work hand-in-hand with the program developers staff our technical support team. They utilize the most up-to-date testing and benchmarking methods, and are constantly reviewing programs and documentation for fine-tuning.
If you encounter any problems that are not easily solved by the technical FAQ's posted, please contact us, and one of our technical support staff will assist you. They can answer your questions about the software and work through your design to offer recommendations.
Contacting Tech Support
Technical Support hours are 8 a.m. to 5 p.m. Central Time, Monday through Friday, excluding holidays. If you need to verify CST time, you can check here .
If confidentiality is an issue, contact your Integrated Engineering Software Account Representative, and they will be able to supply you with a non-disclosure agreement.
In order to expedite technical support, please be in front of your computer with your INTEGRATED program running before you call.
Please include your company name, phone number, and program release version with all correspondence.
Requesting Support
To create a support ticket, login to the Support Request form. The form includes a file upload option. Please upload all relevant files in a zip file to include with the request.
To have all the technical details on the form filled in for you, begin from within the program using Help>Support… then click on the Request Support link.
